As you are aware, Roy passed away peacefully in the early hours of Sunday. I am writing to thank you for, not just the wonderful service you provided, but going beyond what could be reasonably expected in your care of Roy. Your hard work, humour and devotion has touched all of us, from individual actions to the group as a whole and its professional attitude and personal touch over the past 12 months. It was a comfort to see how Roy was cared for by people who became very good friends and who took time to visit him out of work hours. The dedication shown by all the wonderful staff who came into our lives was second to none and if there are any angels in your profession you must be up there with the best. We are extremely lucky to have had such a team as yourselves in Leominster and long may it continue. We would appreciate this letter being brought to the attention of the staff who knew and cared for Roy.
DB, SB & PH